Distribute Invoices Electronically to Save Time and Money

Distribution of Invoices via E-mail Reduces Collection Times and Improves Customer Service

In this case study, we will explore how a global provider of innovative solutions to builders and operators of military and civil aircraft and engines easily modified their invoice printing from a hard copy, print and mail model to an electronic copy, distribute via e-mail or fax model. This new process significantly reduced collection times and improved customer service and satisfaction. They did this by implementing OM Plus Output Management software.

Business Problem – Every month, this company creates, prints, and mails over 8,500 invoices for the goods and services they provide their customers. The legacy Oracle application, running on HP-UX servers, that creates these invoices is not scheduled to be replaced for two to three years. However, they needed to address problems with their invoice print and distribute model in the short term because collections were moving out and customer service was suffering from the inflexibility of their invoice distribution and re-printing operation.

The problem faced by this company would appear any time that a customer who had not paid their invoice was contacted by accounts receivable and the customer needed a new copy of the invoice in question. The invoice may have been mailed to the wrong accounts payable location, misplaced by a clerk or missing for any number of other reasons. In order for the invoice to be re-printed, the entire batch run that invoice fell into had to be re-run. They found a solution to this problem utilizing OM Plus from Plus Technologies.

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