Intelligent Document Routing Improves Productivity and Business Efficiency

Intelligent Document Routing for Business Process Improvement and Staff Productivity

The customer associated with this Case Study is a major city in the Northeastern part of the United States. This is a single example of the use of OM Plus from Plus Technologies to perform Intelligent Document Delivery as a means to improve a business process and increase staff productivity.

Business Problem – The staff at the city was faced with the need to improve the delivery of enterprise reports and significantly cut the turn around time from printing to delivery to the end user. They utilized a centralized pool of large, expensive to maintain and support Xerox production printers in their data center for their enterprise printing. Once the jobs were printed, they were then physically delivered to the requesting end user. This process could take hours or in some cases more than a day. Productivity improvement was impossible without more timely delivery of the enterprise reports end users required to perform their jobs. The city needed to develop a master plan to migrate away from large, centralized print assets to a de-centralized network printer architecture so the enterprise reports could be printed close to the requesting end user. The city also needed a plan to support this new environment upon completion of the migration in the most cost effective manner possible.

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