Output Management Software Prevents Duplicate or Missing Shipments to Save Time and Money

Output Management Software Prevents Duplicate or Missing Shipments, Saving Money and Time

In this case study, we explain how a company that ships thousands of packages of very expensive drugs every month ensures that no shipments are missed or duplicated due to failures of printers responsible for the labels that go on every shipment. They did this by implementing OM Plus, Output Management software.

Business Problem – This Company develops very expensive, advanced medicines for, among other things, supportive cancer care. They have implemented an advanced label management software application from a company called Loftware to create the shipping labels that go on their shipments. This label indicates where and to whom a particular shipment of medicine should be directed. The problem that they faced involved missed or duplicate shipments because of printer failures. When a printer failed in their shipping operation, there was a danger of missing a shipment when the label printing was re-started at the wrong label, causing delivery delays and unhappy customers. The second problem that could happen occurred if a label was printed a second time, causing an expensive drug shipment to go to a customer without an accompanying invoice, allowing for the loss of thousands of dollars per duplicate shipment if the duplication was not caught at the receiving end. Finally, the line workers responsible for manually checking to be sure that all labels were printed or no duplicates printed were dedicating a large amount of time, double checking for duplicates or missing labels, resulting in significant inefficiency and unnecessary delays.

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