Output Management Used to Provide Patient Care During Unplanned System Downtime

The customer associated with this Case Study is a large Midwestern Health Care Provider comprised of a network of 8 healthcare facilities, 15 affiliates and a 200-member primary care physician network. This health care provider operates in multiple states and provides services to more than 1.5 million people in the communities it serves.

Business Problem - A centralized patient information system running on a Tandem system, provides online access to patient care orders, medication information, dietary needs etc. for the patient care providers at multiple facilities.

If a system or network problem occurs, access to the online system may not be possible. In this circumstance, care providers would not be able to maintain the standard of care required for their patients. These outages, although infrequent, necessitated a solution to maintain desired levels of patient care.
They have implemented OM Plus, Output Management software.

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