Worldwide Print Infrastructure Management

In this case study, we explain how a large automotive parts manufacturer manages and supports over 2,000 printers, on three continents, from a single workstation in their corporate data center. They did this by implementing OM Plus, Print Job and Output Management software.

Business Problem – Due to various application restrictions and growth by acquisition, many different UNIX types are installed and running in the organization. The customer has applications running on Data General, HP-UX, SCO UNIX, IBM AIX, and Sun Solaris. Each one of these different operating systems handles printer device setup and print queue management with it’s own flavor of administration tools (based on the lp print utility that was developed over 35 years ago). These tools lack intuitiveness and are not robust. This resulted in confusion and complexity.

The customer wanted to be more responsive to remote users and IT staff. Due to workloads, higher priority issues, and the amount of requests received by central IT help desk staff, unnecessary customer delays were experienced with print queue and device setup and management around the world. These print-related service requests accounted for approximately 40% of all calls into the help desk area.

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