Print Help Desk

Remote Print Administration and Control = Better Print Help Desk Operations

Case Studies
Improve World Wide Print Help Desk Operations
OM Plus Improves Print Help Desk in a Windows Server Environment
Replacing Mainframe Print Infrastructure Reduce Costs and Improves Help Desk Operations
OM Plus Print Job Failure Notification assists Help Desk with Problem Resolution

Due to various reasons like application restrictions and growth by acquisition, many different UNIX types and Windows Server versions are installed and running organizations today. Each one of these different operating systems handles printer device setup and print queue management with it’s own flavor of administration tools (UNIX print administration is based on the lp print utility that was developed over 35 years ago). These tools lack intuitiveness and are not robust. This results in confusion and complexity when it comes to managing a print environment. This complexity grows if the environment is wide spread around the country or the world.

Due to workloads, higher priority issues, and the amount of requests received by central IT help desk staff, unnecessary customer delays can be experienced with just print queue and device setup and management around the world. The addition of supporting day to day printing problems just make the problem worse. These print-related requests can account for approximately 40% of all calls into the help desk area.

Utilizing OM Plus is the solution to this output management problem. An enterprise-wide rollout allows seamless print queue setup, and printing operation and troubleshooting for disparate systems, applications, and users. Users and IT staff can be empowered and more productive when it comes to managing a worldwide print infrastructure.

In one customer, what used to take up to 40% of their help desk’s resources (print queue setup and management around the world) has been reduced to a single staff person supporting over 2,000 printers on three continents around the world.

Learn more about our Print Help Desk Solution