The customer associated with this Case Study is a leading provider of medical supplies and prescriptions located in the Southeastern United States.
Business Problem – All documents related to fulfilling customer orders such as drug labels, pick tickets, invoices, etc. were sharing a printer at the end of the production line, in real time, no printer load balancing or sharing network was in place.
How could network printer load balancing help solve this problem?
As business volume increased, the existing printer could no longer keep up with the production line, which impacted customer satisfaction, revenue, and profit. They solved their print bottleneck by implementing OM Plus. OM Plus is Output Management software solution that eliminated the need for an expensive application modification. OM Plus allows printer load balancing and also splits the print jobs up by customer and bundles the customer documents together at the printer.
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