Blog - Plus Technologies

Due to lower interest rates, Wells Fargo has experienced an increase in the refinancing market. As a result, the volume of mortgage closings has risen. Multiple mortgage documents are created centrally through Wells Fargo custom applications. These documents have to be collated into a “virtual package” and then sent off to the appropriate branches for closing. Due to the increased volume in mortgage closings, bottlenecks were occurring resulting in long delays. Customers were showing up for closings but the paperwork had not yet been processed.