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My PrintDelivery

Print Management and Document Delivery

 

Requirements

System Requirements

OM Plus Version 2.6.4.0003 when using Imprivata

OM Plus Versions 2.6.3.0011 when using stand alone

The most recent Java runtime.

.NET 4.0 or higher.

My Print Delivery is designed to run on Windows systems with very limited hardware. There are no additional hardware requirements beyond the base OM Plus requirements which are:

  • 1 GHZ processor
  • 256 MB RAM
  • 500 MB Disk space

This guide reflects OMPlus My Print Delivery (MPD) version 3.3.0011

Other Requirements

For the printer embedded solution, a compatible printer must be on the network. Connections must be allowed from the printer to the My Print Delivery server over port 53977.

If using Active Directory or LDAP, the connection settings for the server must be known. See Installing and Starting the My Print Delivery Server (Section 1) for the information required for setting up AD/LDAP authentication.

If using Ethernet enabled card readers, the IP address of the card reader must be known and the communication port must be clear from the My Print Delivery server to the card reader.

If using one of the web based release methods, a Java EE web server (such as Apache Tomcat) must be installed.

Section 1 Installing My Print Delivery Software

Configuring OM Plus DM

Installing OM Plus DM

For the sake of this manual, it is assumed that OM Plus DM has been installed and is running. Crucially, the background status service must be running on the OM Plus DM server and must be reachable by the My Print Delivery server over port 53971.

Also, every destination to be used in My Print Delivery must be defined as a destination in OM Plus DM. Without that definition, My Print Delivery will be unable to direct print jobs to the correct printer.

Printers do not need to be defined in the Windows printers tool and do not need to be linked via the Link Windows Printers and OM Plus utility.

For more information on configuring printers for your environment, please see your OM Plus Administration guide.

Setting Up A Printer To Receive Jobs – Windows

1. In OM Plus, create a class called “MyPrintDelivery” but do not add any destinations to it. For more information on adding a class to OM Plus, see the OM Plus Administration guide for your system. This will be the “hold queue” for OM Plus.

2. If using Windows, in the Windows printer management tool, create a printer that users can use to submit print jobs.

a. Make sure that the Windows printer is shared over the network so that the users can access and use My Print Delivery.

b. Also be sure that the driver selected for this Windows printer is compatible with all the devices that will be connected to My Print Delivery. Driver incompatibilities may result in undesired behavior such as incorrectly rendered jobs or missing print requests.

3. Using the “Link Windows Printers & OM Plus” tool, create a link between the Windows print queue and the OM Plus “MyPrintDelivery” Class.

4. After creating the link, use the “Printer Options String” option to add a “-h” option to the printer.

The My Print Delivery server is now ready to accept jobs. Any user connecting to this shared Windows printer should be able to spool their document into OM Plus.

Setting Up A Printer To Receive Jobs – Unix/Linux

Set up a class to receive jobs but do not add any destinations to that class. All users or remote systems should spool requests to this class. See your OM Plus DM documentation for more details on configuring a class in OM Plus DM.

Installing The My Print Delivery Server

Installing and Starting the My Print Delivery Server

1. Execute the MyPrintDeliverySetup.exe program.

2. My Print Delivery will create the C:\PlusTech\OMPlus\OMUtils\OmWebApp folder if it does not already exist (from here on OmWebApp”, this may be different if the default installation directory was not selected).

3. Open “Configure My Print Delivery” from the Plus Technologies My Print Delivery directory in the Start menu

OM_Plus_Api_Configuration

Change the OM Plus Hosts name to the name of a valid hostname for an OM Plus server on the network. Select OM Plus or LDAP logins as applicable and configure the LDAP settings as needed.

4. From the Start Menu, select Plus Technologies My Print Delivery Console, then “My Print Delivery Server” and then “Install My Print Delivery Service”, then “Start My Print Delivery Service”

my_print_delivery_server

5. After installing and starting the service, run “Query My Print Delivery Service”. The return should match the example below…

Name : MyPrintDelivery

Installed : true

Running : true

Interactive : false

Automatic : true

Manual : false

Disabled : false

Paused : false

Unkown : false

Press any key to continue . . .

My Print Delivery is now installed and running on the server.

Section 2 General Descriptions

Configuring Users

Managing Card Users

Open > Start > Plus Technologies> My Print Delivery > MPD Utilities > Card Users

manage_user_assocaitions

Enter a user pin or a user’s card number into the first field and the user name as it is resolved by the system in the second field. Add the user to the list. As many users as needed may be added this way.

Before exiting, be sure to save the updated list.

A FEW NOTES ON USERS AND PINS

PINs may be any combination of letters or numbers, but are case sensitive.

In some cases, user names as resolved by the system may not match the “friendly” user names known by the users. My Print Delivery must match with the name as displayed in OM Plus. If the login does not match, you may use a surrogate. See below on how to configure those.

The card number does not always match the numbers printed on the outside of the card. Some configuration of the card reader may be needed. Also, My Print Delivery does have some ways of recording the received card data. Please contact support for more information.

It is possible to import a large group of card numbers and user names at once. For more information, please contact support.

Surrogates and Proxies

Surrogates can be used to allow users to release jobs spooled by another user. This is often used in situations involving administrative assistants, in group environments where a job created by one user may need to be printed by another, or in cases where a system creates a job without a proper (or with a different) user name. To add a surrogate user…

Open > Start > Plus Technologies > My Print Delivery > MPD Utilities > Surrogates

manage_user_surrogates

To add a surrogate, enter the login user name under “User” and the additional accounts to be seen under “Surrogate User.” Add the entry and save before exiting.

A FEW NOTES ON SECURE CHECK BOX

The Secure check box is used only in cases where OM Plus security is in play. If that is the case, My Print Delivery will attempt to use the original login name unless a “secure” surrogate is defined. If a secure surrogate is found, that user name will be passed to OM Plus and run against the users list in order to determine the permissions for the user.

If multiple secure surrogates are defined for one login, My Print Delivery will use the first one in the list.

For example, let’s say the user Mark should be able to see not only his jobs, but also jobs for Rob. Entering “Mark “in the user field and “Rob” in the surrogate field would allow this. Mark would log in and see Rob’s jobs in addition to Mark’s jobs. However, Rob would not be able to see Mark’s jobs.

OM Plus Login Users

For interfaces configured to use OM Plus logins, the users must be defined in the OM Plus security interface.

Configuring Printers

In addition to knowing which user has accessed the solution, My Print Delivery must also resolve that user’s location. This can be done using the embedded solution (which will be discussed later) or by using card swipe devices to determine a user’s location. These are Ethernet-attached devices capable of returning a user ID from a card. When this information is combined with the IP address of the card reader, My Print Delivery is able to determine the location of a particular user and direct jobs as needed.

Configuring Card Printers

The Card Printers interface is used to configure readers in an environment where the user will not be presented with a graphical user interface or to assign a printer to be used when using the Workstation Interface. First, open the Manage Card Printers interface.

manage_printer_associations

To configure a card reader in this interface, enter the card reader’s IP address, then select an OM Plus DM printer to associate with that reader. Only one printer may be assigned to one IP address and only one IP address may be assigned to a printer.

GUI vs NO GUI

In the C:\PlusTech\OMUtils\MyPrintDeliveryFiles directory there may be a “nogui” file. If that file exists, any card swipe that matches a user name will automatically trigger the printing of that user’s jobs on the associated destination. If that file is absent, the system will log the user name and the printer name associated with that IP address in preparation for a login from the Workstation Web interface. Once a user has logged in using that interface, the interface will use the printer associated with their user name to direct the jobs they select

Starting The Card Reader Service

Open Start > Plus Technologies My Print Delivery > My Print Delivery Console > Card Reader Server > Card Reader UI

card_reader_service_configuration

The Device List will contain a list of all devices defined in the previous steps. To start the Card Reader service click “Installed” and then “Running.” If both turn green, the card reader service is monitoring the Device List.

It is important to stop and start the service after each new device is installed or after any device loses and regains connectivity to the network. This is a limitation with the hardware which is unable to call back to the OM Plus server, but must instead rely on a persistent connection from OM Plus to the card reader.

Configuring Group Printers

Group printers are used by the tablet interface when My Print Delivery is unable to use the IP address to get a list of printers. When that happens a “Group” drop down menu will appear on the login screen. This should be a list of printers in the same physical location that would be needed by a user entering that area.

To edit the printer groups, first open the Manage Group Printers tool.

manage_group_printers

Select a group from the Groups drop down menu or select <Add new Group> and enter a group name.

Once a group has been selected or created, add printers from the left column to the group by highlighting the desired printer and pressing the arrow button. Printers that have been added will appear on the left side. To remove a printer, select it from the right side and use the left arrow button.

When the all the desired printers have been added, click the “Save Group” button.

Destinations are not always named in a user friendly manner, so My Print Delivery gives the option of adding a user-facing name to the destination. To add a familiar name select the printer from the right side, click the “Synonym” button and enter the desired name. Again, click “Save Group” to commit any changes.

NOTE ON SYNONYMS

Synonyms may include anything you wish; descriptions like “Color Laser,” “3rd Floor MFP.” Even printer model or names could be useful. Whatever the users typically use to refer to the printer can be entered here, it will have no impact on the back end delivery process.

Section 3 Deployments

Installing Embedded Solutions

Lexmark/Dell

The My Print Delivery embedded solution is available for select Dell and Lexmark devices. The .fls files required for both manufacturers are included with the My Print Delivery installation package, but are not interchangeable. Please be sure to match the .fls file and the manufacturer. The .fls files can be found in OmWebApp\dist\Dell and OmWebApp\dist\Lexmark. Both files are named omstart.fls.

Create a destination for the printer in OM Plus.

Using a web browser, connect to the printer’s settings page. In most devices there is an “Embedded Solutions” or other similarly named setting. Once there, follow the printer’s process for uploading the .fls file for that printer.

After installing the .fls, select “My Print Delivery” from the list of embedded solutions installed on the printer. Select the “Configure” tab.

my_print_delivery_configure

My Print Delivery IP Address

The IP address (not host name) of the server on which the My Print Delivery software is installed

OM Plus Queue

The hostname and queue name of the destination as defined in OM Plus. This will be the queue My Print Delivery will use to send jobs.

Connection Timeout (MS)

The amount of time the printer will allow in connecting to the server before the printer times out.

Enable Card Reader

Will users be allowed to use a smart card to log into this printer?

Enable LDAP Login

Allows users to use their LDAP credentials to log into the My Print Delivery interface

Application Icon

A graphic file can be uploaded here and used as the My Print Delivery icon on the printer’s screen. Checking the “Reset to default value” will re-load the default icon on save.

Using the Embedded Solutions

If the interface is configured to only use the card reader interface, then selecting the My Print Delivery utility from the printer’s screen will automatically prompt the user to swipe their card. Otherwise, the user will be prompted to select their login method or enter their credentials. PIN logins must match the Card Users list but LDAP/Active Directory logins must match their current account settings.

Once logged in, the user may select their jobs and either cancel or print them. They may also view jobs in an error state or jobs that have recently printed but not purged.

Furthermore, if the OM Plus DM configuration for that device includes a failover destination, the My Print Delivery interface will allow the user to select that destination as a secondary printer. If the secondary printer is selected, all jobs released will go to the secondary printer

Troubleshooting

The most common problem encountered in setting up the embedded solution is a communication error displayed on the device screen. This typically has one of two causes.

The first is that the My Print Delivery service is not currently running on the target server. Run the “Query My Print Delivery Service” tool from the Start>Plus Technologies My Print Delivery > My Print Delivery Server menu to confirm that it has started.

The most common reason, though, is that the Windows Firewall is blocking communication from the printer to the server. Make sure that the firewall is open to the My Print Release service communicating on port 53976.

A FEW NOTES ON THE EMBEDDED SOLUTION

The Embedded solution can be used to register users into My Print Delivery. If LDAP is enabled, any unknown card swipes will trigger the LDAP login screen. If the user is then able to successfully log in using their LDAP credentials, that user name is added to the Card Users table with the number from the ID card. This is useful in “onboarding” users without having access to the card numbers and without requiring one user to manually input all the data. In addition, this only requires one connection to the LDAP server, unlike using LDAP to log in each time.

We do, however, recommend using one login method in addition to the card swipe for instances where users forget or misplace their cards. Otherwise they would have no ability to retrieve their jobs using My Print Delivery.

Installing The Xerox Interface

The Xerox Interface is designed to work in concert with a printer that has a fixed IP address and a touch screen capable of rendering a web page..

The Xerox interface requires that the printer be defined in the MPD “Manage Kiosk” screen. Only one printer name should be entered for each IP address.

To deploy this solution, use a Java EE web server to deploy OmWebApp\dist\MyPrintDelivery.war

Using The Solution

To use the OM+ MPD for Xerox solution, the user must select the OM+ My Print Delivery Web App to see their jobs. Their authentication will be used as their user name. From the Web App, they may select any job to print on that device and release it by selecting “print.”

Configuration

The Xerox embedded solution is a combination of internal and remote web applications. This requires a change of configuration to the Java EE compatible web server, deploying the web application on the Java EE server, then configuring the device

Creating The Java Server

The following instructions are included for a Tomcat server, but outline a process that may be similar for other server architectures. The goal is to enable SSL for the server. This guide outlines the process for creating and deploying a self-signed certificate.

Creating The Certificate

First, navigate to the Java /bin/ directory for the JRE used by Tomcat. Execute the following command.

keytool -genkey -alias tomcat -keyalg RSA -keystore c:\Plustech\.keystore

Once this is done, follow the prompts. The passwords should be “changeit” and the rest of the information will be applicable to your location. This will create a new .keystore file in the C:\Plustech directory. If that is not desired, another path may be entered after the “-keystore” argument.

Configuring Apache Tomcat

Once the key has been created, a connector must be added into Tomcat. From the Tomcat installation directory, locate the \conf\server.xml file and locate a block of text that starts

<Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"
maxThreads="150" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS"/>

Remove the comments. Also, insert the keystore information so that the new entry looks like.

<Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"
maxThreads="150" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS"
keystoreFile="c:/Plustech/.keystore" keystorePass="changeit"/>

Save the file and stop, then restart Tomcat. Try to navigate to https:\\localhost:8443 . It is probable that an error concerning the self-signed certificate will be displayed. Add an exception if necessary.

Deploy The Web Application

From the Tomcat (or other Java server) administration page, choose the option to deploy a .war file and locate the MyPrintDeliveryX.war file in the OMUTILS/omwebapp/dist/

Configure The Printer

Using the Xerox provided tool (OMUTILS\OMWebApp\bin\RegistrationClient.jar) connect to the Xerox printer.

NOTE ON CONNECTION PHASE

During the connection phase, the printer may refuse the connection based on a failure of the security process. This is often caused by the time being incorrectly set on the device. Please check the printer’s settings and retry if this occurs.

eip_registration_client

Create a New Registration called “MyPrintDelivery”

eip_registration_details

Enter the following information into each field.

Service URL: http://<serverIP>:8080/MyPrintDeliveryX/index.jsp

Description URL: http://<serverIP>:8080/MyPrintDeliveryX/description.xml

Admin Description: MyPrintDelivery

Small Icon URL: http://<serverIP>:8080/MyPrintDeliveryX/Images/mpdicon.png

Tools Icon URL: http://<serverIP>:8080/MyPrintDeliveryX/Images/mpdicon.png

Vendor: Plustechnologies

Browser Type: secondGenEIPBrowser

Check that the app is enabled and that the box for “xeSERVICE” is checked and save the configuration.

This configuration can also be saved to the local drive to assist in deploying to a number of printers.

Setting The Printer In My Print Delivery

Using the MPD Manage Kiosk Printers tool, add the printer’s IP address and map it to the correct OM Plus destination

Removing My Print Delivery From A Xerox Printer

Using the provided configuration tool (OMUTILS\OMWebApp\bin\RegistrationClient.jar), connect to the printer and select the MyPrintDelivery registration from the list. Use the “Delete” button to remove it from the printer.

Using The Xerox Embedded Solution

On selecting the “My Print Delivery” button, the following screen appears…

my_print_delivery_login_type

Logging in using any of these methods will present the job selection screen.

job_selection_screen

A user may select any jobs and cancel or print them.

Installing The XIP Dell Interface

The XIP Dell Interface is designed to work in concert with a printer that has a fixed IP address and a touch screen capable of rendering a web page. It also requires that the printer be able to successfully authenticate the user before calling the web page using CAC/PIV or some other authentication scheme.

The XIP Dell Interface requires that the printer be defined in the MPD “Manage Kiosk” screen. Only one printer name should be entered for each IP address.

To deploy this solution, use a Java EE web server to deploy OmWebApp\dist\MyPrintDelivery.war

Setting Up The Printer

In addition to setting up MPD, the printer must also be configured. The printer must require authentication from a compatible CAC/PIV or Active Directory provider.

Furthermore, the printer should allow jobs to print immediately upon receipt that the printer provided a user is authenticated to the device. The printer should also be limited to only receive jobs from the OM+ server to prevent unauthorized or unintentional printing.

Finally, the OM+ My Print Delivery Web App must be entered into the approved web apps list on the printer. This will allow users to reach the OM+ MPD solution.

Using The Solution

To use the OM+ MPD for XIP Dell solution, the user must first authenticate with their CAC/PIV credentials and card. The user must then select the OM+ My Print Delivery Web App to see their jobs. Their authentication will be used as their user name. From the Web App, they may select any job to print on that device and release it by selecting “print.”

Configuration

The XIP Dell embedded solution is a combination of internal and remote web applications. This requires a change of configuration to the Java EE compatible web server, deploying the web application on the Java EE server, then configuring the device.

Creating The Java Server

The following instructions are included for a Tomcat server, but outline a process that may be similar for other server architectures. The goal is to enable SSL for the server. This guide outlines the process for creating and deploying a self-signed certificate.

Creating The Certificate

First, navigate to the Java /bin/ directory for the JRE used by Tomcat. Execute the following command.

keytool -genkey -alias tomcat -keyalg RSA -keystore c:\Plustech\.keystore

Once this is done, follow the prompts. The passwords should be “changeit” and the rest of the information will be applicable to your location. This will create a new .keystore file in the c:\Plustech directory. If that is not desired, another path may be entered after the “-keystore” argument.

Configuring Apache Tomcat

Once the key has been created, a connector must be added into Tomcat. From the Tomcat installation directory, locate the \conf\server.xml file and locate a block of text that starts.

<Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"
maxThreads="150" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS"/>

Remove the comments. Also, insert the keystore information so that the new entry looks like.

<Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"
maxThreads="150" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS"
keystoreFile="c:/Plustech/.keystore" keystorePass="changeit"/>

Save the file and stop, then restart Tomcat. Try to navigate to https:\\localhost:8443. It is probable that an error concerning the self-signed certificate will be displayed. Add an exception if necessary.

Deploy The Web Application

From the Tomcat (or other Java server) administration page, choose the option to deploy a .war file and locate the MyPrintDeliveryX.war file in the OMUTILS/omwebapp/dist/XIP directory.

Configure The Printer

Using the XIP Dell provided tool (OMUTILS\OMWebApp\bin\RegistrationClient.jar) connect to the XIP Dell printer.

NOTE ON CONNECTION PHASE

During the connection phase, the printer may refuse the connection based on a failure of the security process. This is often caused by the time being incorrectly set on the device. Please check the printer’s settings and retry if this occurs.

xip_eip_registration_client

Create a New Registration called “MyPrintDelivery”

xip_registration_details

Enter the following information into each field.

Service URL: http://<serverIP>:8080/MyPrintDeliveryX/index.jsp

Description URL: http://<serverIP>:8080/MyPrintDeliveryX/description.xml

Admin Description: MyPrintDelivery

Small Icon URL: http://<serverIP>:8080/MyPrintDeliveryX/Images/mpdicon.png

Tools Icon URL: http://<serverIP>:8080/MyPrintDeliveryX/Images/mpdicon.png

Vendor: Plustechnologies

Browser Type: secondGenEIPBrowser

Check that the app is enabled and that the box for “xeSERVICE” is checked and save the configuration.

This configuration can also be saved to the local drive to assist in deploying to a number of printers.

Setting The Printer In My Print Delivery

Using the MPD Manage Kiosk Printers tool, add the printer’s IP address and map it to the correct OM Plus destination.

Removing My Print Delivery From A XIP Dell Printer

Using the provided configuration tool (OMUTILS\OMWebApp\bin\RegistrationClient.jar), connect to the printer and select the MyPrintDelivery registration from the list. Use the “Delete” button to remove it from the printer.

Using The XIP Dell Embedded Solution

On selecting the “My Print Delivery” button, the following screen appears.

my_print_delivery_login_type

Logging in using any of these methods will present the job selection screen.

job_selection_screen

A user may select any jobs and cancel or print them.

Installing The HP Solution

The My Print Delivery application is available for select HP devices.

Setting Up The Printer

Open a web browser and using the HP Printer’s Embedded Web Server (EWS) verifying that the admin password is set.

device_status

Depending upon which HP model you are using, the security setting, may differ, though generally in the settings tab. Find Device Security Settings, Options for Services and check the box for "Allow a non-secure connection for web services"

options_for_devices

**Please note – Example HP 3530*

Installing JavaRuntime / Edit Security Policy

If Java runtime is not installed on your system then download the current version but in most cases Plus Technologies has provided you with all the need files to complete the MyPrintDelivery install.

After install has completed the next step is to edit the java security policy. Navigate to C:\Program Files (x86)\Java\jre(version #)\bin\security\java.security

Open in notepad and scroll down until you find "jdk.certpath.disabledAlgorithms-MD2, MD5, RSA keySize < 1024”, comment out and save file.

To verify find the networking area in the printers section and locate mgmt. protocols. Find the Web Mgmt. tab and under secure communication make sure it’s set to low.

management_protocols

Installing Apache Tomcat

If Apache Tomcat is not installed on your system then download the current version from the web but in most cases Plus Technologies has provided you with all the need files to complete the MyPrintDelivery install.

Setting Environment Variables

After Apache Tomcat has been installed the JRE and AXIS needs to be set. Go to your Environment Variables settings and set a new system variable with the following:

Set JAVA_HOME = C:\Program Files (x86)\Java\jreXXXX\bin

Set AXIS2_HOME = C:\Program Files (x86)\axis2\axis2-1.5

Then reboot the system to make the environment variables available to the system service manager.

Configuring My Print Delivery

Install MyPrintDeliverySetup-3.3.00xx.exe and choose all standard defaults

Once MyPrintDelivery is installed navigate to C:\Plustech\OMUtils\OmWebApp\axis

Extract the axis2 file in C:\Program Files (x86)\axis2

Open MyPrintDelivery Console > MPD Utilities > Settings

OM_Plus_Api_Configuration_HP

Enter an OM Plus Hosts name to the name of valid hostname for an OM Plus server on the network. (OMPlus host is the security host)

Enter a MPD host (MPD host is the OMPlus holding the jobs to release.)

*Please note – OM Plus & MPD Host usually have the same name.

Click Save, Stop and Start MPD Service from My Print Delivery Server.

Install and start MyPrintDelivery service. Click "My Print Delivery Server” and then “Install My Print Delivery Service”, then “Start My Print Delivery Service”

my_print_delivery_server_hp

After installing and starting the service, run “Query My Print Delivery Service”. The return should match the example below…

Name : MyPrintDelivery
Installed : true
Running : true
Interactive : false
Automatic : true
Manual : false
Disabled : false
Paused : false
Unknown : false
Press any key to continue . . .

My Print Delivery is now installed and running on the server.

Install the gui client (optional)

Deploy The Web Application

From the Tomcat Manager page, choose the option to deploy a “.war file” and locate the following files in C:\Plustech\OMUtils\OmWebApp\dist

  • RegisterMPDButton.war
  • MyPrintDelivery.war: Only if you want users to view list of jobs to print or cancel
  • MyPrintExpressX.war: Only if you want to allow users to automatically release jobs with card swipe.

From the Tomcat Manager page, Click the RegisterMPDButton link.

register_mpd_top_level_button_step1

Type the printer address in the designated field and click the "Connect" button

In the Server URL field where you see <YOUR TOMCAT SERVER> type in the IP address, insert:8080 at the end and click the "Register" button

register_mpd_top_level_button_step2

You should now see the MPD button on the MFP screen

two_my_print_delivery_buttons

Two MyPrintDelivery buttons, Express and Standard.

Managing Card Users

Open MyPrintDelivery Console > MPD Utilities > Card Users

manage_user_assocaitions

Enter a user pin or a user’s card number into the first field and the user name as it is resolved by the system in the second field. Add the user to the list. As many users as needed may be added this way.

Before exiting, be sure to save the updated list.

A FEW NOTES ON USERS AND PINS

PINs may be any combination of letters or numbers, but are case sensitive.

In some cases, user names as resolved by the system may not match the “friendly” user names known by the users. My Print Delivery must match with the name as displayed in OM Plus. If the login does not match, you may use a surrogate. See below on how to configure those.

The card number does not always match the numbers printed on the outside of the card. Some configuration of the card reader may be needed. Also, My Print Delivery does have some ways of recording the received card data. Please contact support for more information.

It is possible to import a large group of card numbers and user names at once. For more information, please contact support.

Adding Kiosk Printer

While still in MyPrintDelivery Console under MPD Utilities click Kiosk. Enter the IP Address of the HP Printer, locate & highlight your printer and click the double-arrows to move over to the other side. Click Save Address.

Section 4 Print Release

Installing The Mobile Web Interface

Deploying The WAR File

Using a Java EE web server, select and deploy the PrPhone.war file from C:\PlusTech\OMUtils\OmWebApp\dist.

The OMUtilsConfig will determine if the user will be prompted for an OM Plus DM security login or a LDAP/Active Directory login. For more information on configuring the OM Plus DM security logins, please see the OM Plus DM documentation for your system.

Creating Tags

The Mobile Interface can use a 2D bar code to identify a printer to the end user. This allows for ease of use and lessens the chance of user error when selecting a printer. To create the bar codes, open C:\PlusTech\OMUtils\OmWebApp\bin\CreateWebBarcode.jar to create the bar codes needed for the Mobile Interface.

OM_Plus_Web_Barcode_Generator

Java Server URL

The server address where the OM Plus My Print Delivery Mobile Interface is installed. Typically this requires a port number in addition to a server name.

OM Plus Host

The host name of the OM Plus DM server on which the destination is defined.

OM Plus Printer Name

The name of the destination on the OM Plus DM server.

Once the data has been entered, click “Create” to create the bar code. The bar code can be saved or printed at that time. Furthermore, previous bar codes can be loaded and printed using this utility.

Using The Mobile Interface

The user will approach the printer and scan the 2D bar code using an app appropriate for their phone. That will send the user to a login screen where they may enter their credentials. Once they have successfully logged in, the system is aware of who they are and where they are. They may select the jobs they wish to print and release them or else cancel those they no longer need. Furthermore, the interface provides, through the drop down menus, the option of selecting jobs in an error state or recently printed but unpurged jobs for reprinting.

Installing The Tablet Interface

The Tablet Interface is designed to be used by a device that does not have a fixed IP address or physical location.

To install, use a Java EE web server to deploy the OmWebApp\dist\PrCard.war file.

Using The Tablet Interface

Once the interface has been deployed, users may access the interface at http://<webhost>/PrCard

The tablet interface assumes that the user will have identified their location using a card swipe at an Ethernet attached card reader prior to logging on. If this has not happened, the interface will prompt the user to swipe their card before proceeding.

Once the interface is able to resolve an IP address and location for the user, the user will be able to view their jobs and release them to the printer; to cancel their jobs; or to view and reprint jobs that have printed or have encountered a problem while printing.

Installing The Kiosk Interface

The Kiosk Interface is designed to work in concert with a device that has a fixed IP address and location. It allows the system to look up the IP address of the device and return a list of printers in physical proximity (see Error! Reference source not found.).

Using a Java EE web server, deploy OmWebApp\dist\PrWS.war

Using The Kiosk Interface

Once the interface has been deployed, users may access the interface at http://<webhost>/PrWS

If the IP address is resolved, the user will only be prompted for their login credentials. If not, the user will see a drop down showing a list of available printer groups.

Once logged in the user may select the specific printer on which to print their jobs. They then may select jobs and release them to that printer.

They may also cancel jobs or select previously printed but unpurged jobs, or jobs that encountered a problem while printing.

Section 5 Troubleshooting

Log Files

The operations of MyPrintDelivery are logged in several files and are described in detail below:

PTCardlog.log: This log contains entries from the Card Reader Service (Card Reader UI).

C:\Plustech\OMUtils\OMWebApp\logs\ptcardreader.log

PRCardlog.log: This log contains entries from MyPrintDelivery card/user resolution.

C:\Plustech\OMUtils\OMWebApp\logs\PRcardlog.log

LogUtils.log: This log contains entries from the MyPrintDelivery service

These files in conjunction with the OMPlus Delivery Manager log ( C:\Plustech\OMPlus\Server\messages\log) can be helpful in troubleshooting any roors and/or configuration issues.

These files may be requested /forwarded to OMPlus Support ([email protected]) for evaluation.

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Automating document management and business processes