Background:

A large retail chain with over 1,000 locations was facing challenges with print reliability, scalability, a lack of troubleshooting tools, and print routing control. These issues led to a high number of help desk calls and poor print workflow process, as users could not see the status of their print jobs on their host SAP R3 system.

Problem:

The large retailer was facing several challenges with their print output, including delayed or missing documents occuring at individual, regional, and global stores. The company was encountering numerous obstacles in their document output process, including an inability to properly route print jobs, a lack of effective troubleshooting and remediation tools, and an overwhelming number of helpdesk inquiries.

Solution:

The railway system found OM Plus Delivery Manager from Plus Technologies to be a highly customizable document output management solution. The pull print technology improved document workflow and provided substantial cost savings in their printing environment with no changes to their legacy applications.

Implementation:

OM Plus Delivery Manager was able to recognize, parse, cleanse, add page numbers, set to duplex mode, staple, assemble, hold for release, and delete obsolete versions of work order packages. When the final version of the work order was complete, correct, and current, the work order packages were listed on the printer’s display. When the conductor or engineer was ready, they simply selected the appropriate package for their train to be printed immediately using the printer’s touchscreen.

Results:

The flexible solution quickly and easily allowed for a significant reduction in paper and toner consumption and dramatically improved the workflow efficiency. This solution paid for itself quickly, and the customer was able to save over ten million pages of paper and a cost savings of over $100,000 per year.

Conclusion:

OM Plus Delivery Manager is a highly customizable document output management solution that can be tailored to meet the needs of other customers experiencing document workflow issues. It includes many valuable features such as automated document versioning control, customized pull print, centralized print management, document bundling, and data manipulation and formatting processes. OM Plus can streamline the document workflow to meet production deadlines, collection cycles, ensure the delivery of mission-critical documents, and save on costs.