Support

Need help with your document output and print environment? Our knowledgeable support staff is ready to assist you.

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Print Management Software Support

As Plus Technologies is a print management software company we write all the code for our print software products. Specifically, this includes printing company software such as print spooler software, pull-print software, print statistics and analytics software, managed print management software, and print routing software.

We provide free consultation services to assist customers with discovery, software solution design, print software implementations, print software customizations, and post sale technical support.

Plus Technologies ensures the tightest escalation process and fastest response possible. As a result, we are able to deep-dive into print software and output management problems and resolve them very quickly.

Our friendly Customer Service Technicians take calls directly. Plus Technologies’ customers do not have to go through an automated phone tree. Therefore, our customers get immediate support from qualified print software technicians. Customer Support Technicians create an incident for each support call taken and follow a rigorous incident project management and escalation process. This ensures each issue is resolved as quickly as possible.
Standard technical support coverage includes 12 hours per day for US business days. 7 x 24 coverage is also available.

Standard Level Technical Support

  • Toll free telephone and web based technical support
  • 8am-8pm U.S. Eastern service hours
  • The right to product version upgrades
  • The right to transfer software license to another server (computer) or another supported server OS or OS version without charge
  • Also, direct access to technical support engineers

Extra Fee Support Options

  • 7×24 hour technical support
  • On site services
  • Regular status calls
  • Faster response times
  • Escalation clauses

Documentation

  • User Manuals
  • Technical Guides
  • Product Overviews
  • For All Products
  • Contact Us for a Copy

Enterprise Apps

  • OM Plus Suite ingests output from most enterprise apps
    without changes
  • ERP systems such as: SAP, Oracle, Microsoft Dynamics 365, and many more
  • EMR systems such as: Epic, McKesson, Siemens, All Scripts, Cerner, and many more
  • There are too many systems to list
  • Contact Us to find out more about system integration

Technical Support – Plus Technologies

Plus Technologies customers enjoy a world class level of technical support. Customer calls are answered directly by a Customer Support Technician who immediately gets to work solving the problem. Engineering resources are co-located so if a patch or fix is required they too can get involved very quickly. Our whole team puts the customer first and will do everything we can to be as responsive as possible.

We test our OM Plus Software Suite with the latest approved Microsoft Windows Server releases to ensure seamless integration.

Visit our print software page for more information on the many software products we offer.

Technical Support

  • Toll free telephone and web based technical support
  • Direct access to technical support technicians – no dispatch in-between
  • Quick response time
  • Incident management system
  • Escalation process for tier 1 issues
  • The right to new product versions, fixes, and patches
  • Support technicians co-located with software engineers
  • Standard support hours 8am-8pm U.S. Eastern or 7 x 24 option

Customers Rate Support as Excellent

  • Fast response time
  • Product knowledge and detailed customer knowledge
  • Personal attention from support technicians
  • No phone tree – Support technician answers the phone
  • Not dependent on pre-scheduled product release cycles
  • Follow-up and attention to detail
  • Willingness to change software to accommodate customer needs
  • Commitment to excellence

Plus Technologies Software Security Statement

Plus Technologies is a developer of Enterprise Print Software. Our software is for managing and maintaining print infrastructures and the support thereof. None of our software collects and/or distributes information outside of your systems, other than specific solutions that are configured to do so, and by the customer’s express permission. Our software is not designed with any malicious intent or with a purpose to collect or freely distribute information outside of the customer’s control.

Our software is compiled and our installation packages are built on systems with up to date anti-virus systems, and take due care to make sure that no software we distribute contains a virus.

Plus Technologies’ Professional Services

Plus Technologies print software is very powerful and can do many things out of the box. Our software products can be used as stand-alone solutions or combined to create specific solutions. Our customers have used OM Plus software to solve a multitude of issues. The flexibility of our software allow us to quickly make enhancements and changes to meet specific customer needs. We listen to our customers to better understand their environment, priorities, constraints, and needs.

Visit our print software page for more information on the many software product we offer.

Professional Services

  • Requirements Discovery
  • Solution Design and Architecture
  • Evals/Pilot Services
  • Customizations
  • Implementation
  • Training

OM Plus Multi-System Print Support Solutions

Organizations may have multiple systems running the applications needed to run the organization. Each system will have its own unique print spooling subsystem. Administrators have to learn the intricacies of each of these systems in order to support the enterprise. This attracts complexity, incompatibilities, inefficiencies, labor and cost. Symptoms of this environment include:

  • Overlapping, excess software licensing
  • Inefficient use of support and administrative labor
  • Lack of print portability between systems
  • Poor customer service

Through the implementation of OM Plus, we can create a single common, enterprise-wide print infrastructure. OM Plus can seamlessly ingest print jobs from mainframes, UNIX, Linux, Windows, and other systems and provide a single print spooling function. All jobs can be viewed on one of OM Plus’ user interfaces. Administrators need to learn only one system and support can be simplified. Access to network printers can be provided regardless of the source. OM Plus is very scalable and robust to handle a large volume of jobs and devices. OM Plus’ extensive trouble shooting tools help locate and resolve print problems when they occur. Advanced features such as print confirmation, load balancing, fail-over, notification, intelligent routing streamline processes and improve system fidelity.