Background:

One of the largest railway systems on the East Coast was experiencing significant inefficiencies in its work order package process. Compliance packages had to be printed, reviewed, and signed before trains could depart, making reliable document delivery essential to daily operations.

Unfortunately, the existing process lacked document version control, resulting in multiple outdated versions of work order packages being printed and distributed. The manual process created unnecessary delays, increased printing costs, and reduced operational efficiency.

The Challenge:

Rail personnel were required to sort through large volumes of printed documents to locate the most current work order package for each conductor and engineer. This manual process consumed valuable time, increased paper and toner usage, and introduced the risk of using outdated documentation.

The railway needed a solution that could:

  • Eliminate obsolete document versions
  • Improve workflow efficiency
  • Reduce paper and toner waste
  • Minimize train departure delays
  • Work seamlessly with existing legacy applications without requiring software changes
Solution:

The railway selected OM Plus Delivery Manager from Plus Technologies to modernize and automate its document workflow.

Using OM Plus’ highly customizable output management capabilities and pull print technology, the organization was able to improve document control while reducing waste and simplifying the printing process-all without modifying its existing legacy applications.

Implementation:

OM Plus Delivery Manager was configured to intelligently process each work order package by:

  • Parsing and cleansing incoming data
  • Adding page numbers
  • Applying duplex printing
  • Controlling stapling and document assembly
  • Holding jobs for secure release
  • Automatically removing obsolete document versions

Once the final, approved version of a work order package was available, it appeared directly on the printer’s display. Conductors and engineers simply selected the appropriate package for their train, ensuring only the most current documents were printed when needed.

Results:

The implementation delivered immediate operational improvements:

  • Dramatically improved document workflow
  • Significant reduction in paper and toner consumption
  • Elimination of obsolete document versions
  • Faster access to current work order packages
  • Reduced operational delsys
  • Savings of more than 10 million printed pages
  • Annual cost savings exceeding $100,000

The solution paid for itself quickly while improving both efficiency and document accuracy.

Conclusion:

OM Plus Delivery Manager provides organizations with a flexible and highly customizable output management platform capable of solving complex document workflow challenges.

Features such as pull printing, document version control, intelligent routing, document bundling, centralized print management, and data transformation enable organizations to streamline mission-critical printing processes, reduce operating costs, and improve productivity.

For organizations looking to modernize document output while reducing waste and administrative overhead, OM Plus Delivery Manager offers a proven enterprise solution that delivers measurable business value.