Background:
A large retail chain with over 1,000 locations was facing challenges with print reliability, scalability, a lack of troubleshooting tools, and print routing control. These issues led to a high number of help desk calls and poor print workflow process, as users could not see the status of their print jobs on their host SAP R3 system.
Problem:
The large retailer was facing several challenges with their print output, including delayed or missing documents occuring at individual, regional, and global stores. The company was encountering numerous obstacles in their document output process, including an inability to properly route print
jobs, a lack of effective troubleshooting and remediation tools, and an overwhelming number of helpdesk inquiries.
Solution:
To address these challenges, the national retailer implemented OM Plus Delivery Manager print…