At Plus Technologies, customer feedback plays a vital role in how we continue to refine our solutions and support our customers. Recently, a large healthcare organization running Epic shared detailed feedback following their organization-wide transition to Enterprise Print Manager (EPM) — our software designed to eliminate Windows print servers and simplify printer driver management for end users. We’re pleased to share a summary of their experience as experience as they modernized and stabilized their printing environment.

Customer Satisfaction Ratings

On a five-point scale, the customer rated their experience as follows:

  • Responsiveness: 5 ⭐⭐⭐⭐⭐

  • Technical Competence: 4 ⭐⭐⭐⭐

  • Customer Service Attitude: 5 ⭐⭐⭐⭐⭐

  • Overall Satisfaction: 5 ⭐⭐⭐⭐⭐

The customer noted that while there was some iteration across versions to ensure optimal behavior, the overall technical support experience was strong and effective.

A Smooth Transition to a New Print Platform

The customer highlighted the complexity involved in migrating an entire organization to a new printing solution—especially when factoring in the wide range of printers, drivers, and configuration settings across the environment. Despite these challenges, the transition from their previous solution to Enterprise Print Manager was described as going very well overall.

They specifically called out the ease of management provided by EPM as a major benefit once the system was in place.

Constructive Feedback for Continued Improvement

As part of their feedback, the customer offered a thoughtful recommendation: streamlining the installation process. They noted that an all-in-one installer—allowing administrators to select which components to deploy—would simplify setup compared to managing multiple download packages.

We appreciate this insight and value feedback like this as we continue enhancing the EPM deployment experience.

Looking Ahead

With EPM now fully operational, the customer is preparing to re-engage on additional initiatives, including Epic printing and Ricoh print delivery configuration, as part of their broader print optimization strategy.

We’re grateful for the customer’s patience, collaboration, and candid feedback—and we look forward to continuing our partnership as they move into the next phase of their print modernization efforts.