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Quality of Technical Support Matters

Quality of Technical Support Matters

Quality of Technical Support Matters, technical support, OM Plus, Plus Technologies, techsupportlogoQuality of Technical Support Matters

Output Management software is used in business critical situations to ensure needed documents are printed properly, on time and in the form needed. If there is a problem with printing critical documents interruptions to the business or customer service can occur. That is why after-sale technical support is critical to our customers. They know they can rely on Plus Technologies.

Plus Technologies customers receive direct access to our Service Technicians. No phone tree or dispatch, service starts as soon as the phone is answered. Our Service Technicians are co-located with the Development staff so if there are any difficult problems escalation to development starts immediately. 7 x24 service is available if needed.

In addition, our customers receive free version upgrades. We work hand – in – hand with our customers to keep their systems running smoothly with the least down time possible. Our customers notice that effort and give us good grades. We consistently receive positive feedback from our customers for our dedication to helping them. Here is a comment from one of the largest banks in the country… “You guys do a fine job of supporting us and keeping our systems running and for that I thank you.”

So if you are a customer considering acquiring Print Management Software please consider the advantages of a dedicated support team at Plus Technologies. Our software is very good but our after sale service is excellent too.

For more information, please contact Plus Technologies.


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Automating Document Related Business Processes

Plus Technologies located in Ohio has been developing enterprise level document and output management software since 1994. Plus Technologies’ focus is on improving business processes affected by documents. We have thousands of customers, tens of thousands of server software installations, and millions of printers under management in 30 countries.

Plus Technologies serves customers of all sizes as our products, licensing, and pricing is scalable upwards and downwards. We have departmental as well as enterprise wide output management software implementations. We have successfully sold into many Fortune 500 organizations.

One reason for our success is our willingness to respond quickly to our customer’s unique requirements. First, we listen to the customer to understand their environment and their needs. Second, we work with the customer to determine the optimal solution. In addition, we are able to quickly make enhancements to our products to meet specific needs. Third, we offer pricing and licensing flexibility to suit our customer’s budget. Lastly, we provide world class support. This recipe has served us well over the years and as a result, we have an extremely loyal customer base.

Please contact us to learn more about our company and products. Moreover, you can count on Plus Technologies to do our best to help you solve your document and output management issues.

Plus Technologies, OM Plus, Enterprise Software, Output Management

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Automating document management and business processes