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High Quality Technical Support from Plus Technologies

  • Date: Mar 11, 2020
  • Categories: Blog

High Quality Technical Support from Plus Technologies

High Quality Technical Support from Plus Technologies, Plus Technologies, Services, Support

High Quality Technical Support from Plus Technologies

Plus Technologies has always prided itself on the quality of its technical support program and personnel. Our technical support staff works extra hard to make sure that we satisfy all of our customers.

Plus Technologies customers enjoy a world class level of technical support. Customer calls are answered directly by a Services Technician who immediately gets to work solving the problem. Engineering resources are co-located so if a patch or fix is required they too can get involved very quickly. Our whole team puts the customer first and will do everything we can to be as responsive as possible.

As a result of the exceptional work from our team, Plus Technologies is able to provide the level of care demanded by some of the world’s largest and most prestigious organizations as described below.

  • #1 Bank in the world
  • #1 Healthcare provider in the United States
  • #1 Residential mortgage company in the United States
  • #1 Community colleges in the United States and Canada
  • #1 Rail transportation in the United States
  • #1 Auto parts company in the United States
  • #1 Telecommunications company in Germany
  • #1 Supermarket in the United States
  • #1 Food and drug retailer in Germany
  • #1 Bedding and mattress company in the United States
  • #1 Cosmetics company in the world
  • #1 Labels and pressure sensitive materials
  • #1 Banking ERP provider in the United States
  • #3 PC manufacturer
  • #1 and #4 largest city governments in the United States
  • #1 and #15 Auto manufacturer in the world
  • Dozens of municipal government agencies

We win customer projects due to our strong product suite and world class technical support but beyond that we differentiate from competition by:

  • Our ability to listen to our customers, collaborate on design targeted to individual needs and ability to deliver customizations quickly
  • Flexible licensing models, flexibility in license contracts and low price and cost of ownership
  • Our focus. Since OMS is all we do we are expert at it and our Service technicians will work directly with the customers from the first interaction to get them what they need – not push product – we are passionate in what we do and it shows
  • Our solutions scale to support customers with smaller needs to large enterprise customers with tens of thousands of devices spread over large network environments
  • Our experience as we have thousands of customers, tens of thousands of server instances installed and over a million devices under OM Plus management

For more information please contact Plus Technologies

For customer feedback please visit our website Here

Automating Document Related Business Processes

Plus Technologies located in Ohio has been developing enterprise level document and output management software since 1994. Plus Technologies’ focus is on improving business processes affected by documents. We have thousands of customers, tens of thousands of server software installations, and millions of printers under management in 30 countries.

Plus Technologies serves customers of all sizes as our products, licensing, and pricing is scalable upwards and downwards. We have departmental as well as enterprise wide output management software implementations. We have successfully sold into many Fortune 500 organizations.

One reason for our success is our willingness to respond quickly to our customer’s unique requirements. First, we listen to the customer to understand their environment and their needs. Second, we work with the customer to determine the optimal solution. In addition, we are able to quickly make enhancements to our products to meet specific needs. Third, we offer pricing and licensing flexibility to suit our customer’s budget. Lastly, we provide world class support. This recipe has served us well over the years and as a result, we have an extremely loyal customer base.

Please contact us to learn more about our company and products. Moreover, you can count on Plus Technologies to do our best to help you solve your document and output management issues.

Plus Technologies, Enterprise Software, OM Plus, Output Management

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Automating document management and business processes