Wells Fargo has implemented OM Plus print spooling software from Plus Technologies to automate their mortgage application print operations
Wells Fargo has implemented OM Plus print spooling software from Plus Technologies to automate their mortgage application print operations17 Apr, 2013
Due to lower interest rates, Wells Fargo has experienced an increase in the refinancing market. As a result, the volume of mortgage closings has risen. Multiple mortgage documents are created centrally through Wells Fargo custom applications. These documents have to be collated into a “virtual package” and then sent off to the appropriate branches for closing. Due to the increased volume in mortgage closings, bottlenecks were occurring resulting in long delays. Customers were showing up for closings but the paperwork had not yet been processed.
To fix their bottleneck issues, Wells Fargo implemented OM Plus Delivery Manager (DM) by Plus Technologies to ingest and bundle documents from multiple sources and to create the ability to scale to larger volumes. As a result, their bottleneck issues subsided.
With OM Plus Delivery Manager deadlines are made, fewer appointments are missed, more on time closings, and customers are happy at closing.
OM Plus Delivery Manager is an enterprise document output management software flexible and cost effective. OM Plus provides extended application output capabilities, ingests documents, bundles them together and delivers them to the appropriate branch at the appropriate time. If problems occur with a single delivery, no other delivery is impacted. Custom licensing and consulting services also increase the value while minimizing customer risk.
For more information, contact Plus Technologies.