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TechnicalSupport

Technical Support

Plus Technologies customers enjoy a world class level of technical support. Customer calls are answered directly by a Services Technician who immediately gets to work solving the problem. Engineering resources are co-located so if a patch or fix is required they too can get involved very quickly. Our whole team puts the customer first and will do everything we can to be as responsive as possible.

Visit our print software page for more information on the many software product we offer.

Technical Support

  • Toll free telephone and web based technical support
  • Standard support hours 8am-8pm U.S. Eastern or 7 x 24 option
  • Direct access to technical support technicians – no dispatch in-between
  • Four business hour response time or better
  • Incident management system
  • Escalation process for teir 1 issues
  • The right to new product versions, fixes, and patches
  • Support technicians co-located with software engineers

Customers Rate Support as Excellent

  • Personal attention from support technicians
  • No phone tree – Support technician answers the phone
  • Commitment to excellence
  • Product knowledge and detailed customer knowledge
  • Fast response time
  • Willingness to change software to accommodate customer needs
  • Not dependent on pre-scheduled product release cycles
  • Follow-up and attention to detail
Plus Technologies, Technical Support, Plus Technologies Technical Support

Automating document management and business processes